Customer feedback Quotes

"Your most unhappy customers are your greatest source of learning."

"The ability to change faster than your competition purely, purely as a function of the ability to get feedback from the market and respond to it, that iterative process—we think is magical"

"Market research doesn't help. If you had gone to a customer in 2013 and said, 'would you like a black, always-on cylinder in your kitchen about the size of a Pringles can that you can talk to and ask questions, that also turns on your lights and plays musi"

"Listening to the customers must become everyone's business."

"Opportunity lies in the place where the complaints are."

"People are not good at expressing their frustration. The best way to listen to the customer is through metrics"