"以客为中心的方法有很多优势,但最重要的一点是:即使顾客报告说他们很开心,生意很好,他们始终都是美妙地、不满足的。即使他们自己还没有意识到,顾客总是想要一些东西。"
Related tags
Business strategy Customer dissatisfaction Customer experience Customer needs Customer relations Customer satisfaction Customer service Customer-centric approach
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