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Business philosophy Quotes

"We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better."

"We don't focus on the optics of the next quarter; we focus on what is going to be good for customers."

"If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering."

"Money is just a consequence. I always say to my team, Don't worry too much about profitability. If you do your job well, the profitability will come"

"Our belief is that if you get the culture right most of the other stuff like great customer service or building a great long-term brand or passionate employees and customers will happen on its own"

"To me, business isn’t about wearing suits or pleasing stockholders. It’s about being true to yourself, your ideas and focusing on the essentials."

"Simply put: we don't build services to make money; we make money to build better services"

"We don't build services to make money; we make money to build better services"

"Customer service shouldn't just be a department it should be the entire company"

"We invent before we have to. These investments are motivated by customer focus rather than by reaction to competition. We think this approach earns more trust with customers and drives rapid improvements in customer experience – importantly – even in those"

"If you're long-term oriented, customer interests and shareholder interests are aligned."

"Happiness is the secret ingredient for successful businesses. If you have a happy company it will be invincible."