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We invent before we have to. These investments are motivated by customer focus rather than by reaction to competition. We think this approach earns more trust with customers and drives rapid improvements in customer experience – importantly – even in those

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Translations

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“I never did anything worth doing by accident, nor did any of my inventions come by accident”

Jeff Bezos

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“There’s a field somewhere beyond all doubt and wrong doing. I’ll meet you there.”

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