Jeff Bezos Quotes
Biography
Popular Quotes
Tags: Business strategy, Proactivity, Customer service, Organizational behavior, Service improvement
"We invent before we have to. These investments are motivated by customer focus rather than by reaction to competition. We think this approach earns more trust with customers and drives rapid improvements in customer experience – importantly – even in those""We don't focus on the optics of the next quarter; we focus on what is going to be good for customers."Tags: Business strategy, Customer satisfaction, Customer focus, Business philosophy, Sustainable growth
"The balance of power is shifting toward consumers and away from companies… The right way to respond to this if you are a company is to put the vast majority of your energy, attention and dollars into building a great product or service and put a smaller am""The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.""Luck plays an outsized role in every endeavor, and I can assure you we’ve had a bountiful supply.""You have to pay a price for your distinctiveness, and it’s worth it. The fairy tale version of ‘be yourself’ is that all the pain stops as soon as you allow your distinctiveness to shine. That version is misleading. Being yourself is worth it, but don’t ex""We all know that distinctiveness – originality – is valuable. We are all taught to “be yourself. What I’m really asking you to do is to embrace and be realistic about how much energy it takes to maintain that distinctiveness. The world wants you to be typi""If I have three good decisions a day, that’s enough. They should just be as high quality as I can make them.""Cleverness is a gift, kindness is a choice. Gifts are easy -- they're given after all. Choices can be hard.""In the end, we are our choices. Build yourself a great story.""Life's too short to hang out with people who aren't resourceful.""People who are right a lot listen a lot, and they change their mind a lot. People who are right a lot change their mind without a lot of new data. They wake up and reanalyze things and change their mind. If you don’t change your mind frequently, you’re goi""The smartest people are constantly revising their understanding, reconsidering a problem they thought they'd already solved. They're open to new points of view, new information, new ideas, contradictions, and challenges to their own way of thinking.""Where you are going to spend your time and your energy is one of the most important decisions you get to make in life."
