Jeff Bezos Quotes
Biography
Popular Quotes
Tags: Business strategy, Product development, Customer experience, Market research, Customer understanding
"Good inventors and designers deeply understand their customer. They spend tremendous energy developing that intuition. They study and understand many anecdotes rather than only the averages you’ll find on surveys. They live with the design."Tags: Product development, User experience, Consumer behavior, Customer understanding, Design process
"There are many advantages to a customer-centric approach, but here’s the big one: customers are always beautifully, wonderfully dissatisfied, even when they report being happy and business is great. Even when they don’t yet know it, customers want somethin"Tags: Business strategy, Customer service, Customer satisfaction, Customer experience, Customer needs
"There are many ways to center a business. You can be competitor focused, you can be product focused, you can be technology focused, you can be business model focused, and there are more. But in my view, obsessive customer focus is by far the most protectiv"Tags: Business strategy, Product development, Customer satisfaction, Customer focus, Competitor analysis
"Great innovations, large and small, are happening everyday [at Amazon] on behalf of customers."
